Help with Otter Note

Email otternote@otterclouds.com with your app version, device model, and a description of the issue. Do not send passwords, login tokens, or private recordings.

Where are my recordings?

Recordings and notes stay on your device. Signing in does not back them up. Export important recordings and notes before removing the app or changing devices.

Account help

Contact support for account access or deletion requests. Self-service account recovery and deletion are not currently available in the app.

Transcripts and summaries

Speech recognition and generated notes can contain mistakes. Review important details against the recording. Optional summaries need supported Apple Intelligence hardware.

Privacy requests

Email privacy@otterclouds.com. Include the account email so we can arrange identity verification; never include your password.